Is your HRV system showing a fault message or error code? Then it's important to take the message seriously.
A fault can have several causes and isn't always immediately visible.
What can you check?
First check the following points:
- Check whether the unit has power.
- Note down the fault message or error code.
- Check whether the filters have been replaced on time.
- Only reset the unit if this is permitted according to the appliance's manual.
When should you contact us?
Contact Bouma when:
- The fault keeps coming back.
- The unit is no longer ventilating properly.
- You can't explain the error code.
- The unit no longer works.
Take a photo of the fault message where possible. This helps us assess your request faster.
Need help?
Does the fault remain? Simply submit a service request. We will contact you as soon as possible.